Hyre is an online marketplace that directly connects event staff (bartenders,
servers, etc) with event organizers (event venues, caterers, event planners).
Our objective is to provide event staff and event organizers with a more efficient
alternative to the outdated, and often unfair, services offered by event staffing agencies.
There is no charge for creating a profile, booking a shift, or creating an event.
Lucky you! Once the event is completed, Hyre takes a minimal facilitation
fee in order to ensure that we can continue to help you, both event organizers
and event staff, KEEP MORE MONEY IN YOUR POCKET!
The rating system allows both the event organizer and the staff to rate each other.
This ensures that staff have an incentive to perform at a high level, because event
organizers are more likely to hire staff who have been rated well at previous events.
Since the staff also rate the event organizer, this encourages them to be more organized
and respectful towards staff so that more people will want to work their events. Staff
are also rated by the shift supervisor to ensure that they are respectful towards
each other and that they are able to work as a team.
Insurance for all event staff is provided through the Workplace Safety and Insurance Board (WSIB).
In order to provide such a service, a 1.7% deductible of the event staff’s wage will be applied.
Here at Hyre, we take our Zero Tolerance Policy very seriously. There is to be no alcohol,
drugs, or engaging in any criminal or illegal activities on the part of our private contractors.
For more information about the policy, please visit this link
One of the key value propositions is the money you will save by using our service. For instance,
at a large event such as a convention, with about 5,000 guests, there should be 200 event staff
(with a ratio of 25 guests: 1 event staff). This event would require staff to be working a minimum of 8 hours.
You would typically pay $22-$25/hour/staff from a staffing agency which would cost a total
of $35,200-$40,000. With hyrestaff.com, YOU choose the hourly wage you would like to pay the
staff. The average wage that event organizers would pay staff for events such as conventions with
the aforementioned details would be $18/hour/staff. This would cost a total of $28,800, and thus
saving you $6,400-$11,200 (or 18%-28%) for that event.
Yes! So everyone is happy! Currently, when you use staffing agencies to find, screen, hire, and pay event staff
(i.e., servers, bartenders, etc.), you are charged a premium for this service usually around $25-$35/hour/staff. Of this,
a typical server is paid just $15/hr and the agency pockets the rest.
Since hyrestaff.com is an online marketplace that connects you directly with event staff, it effectively cuts out the
staffing agency entirely. This means that you are not paying that $10 fee which is going simply to line the agency’s
pocket. Our online marketplace allows event staff to earn higher wages while greatly reducing the costs for event
organizers. For example, you can pay a server directly an hourly wage of $23 instead of paying a staffing agency
between $25-$35/hour for the same server. The server is now making $8 more an hour and you are saving $2/hour!
Well, wouldn’t you be happier to be paid more? If event staff are making a higher wage,
they are happier and are more motivated to perform at their best! Moreover, these wages are not arbitrary;
staff only get paid what they deserve. The higher their skill level and their ratings from previous shift
Supervisors and event organizers, the more they can be paid. Their skills are constantly monitored and wages
are adjusted accordingly. With that said, you get higher quality staff when the staff are content with their working conditions.
You, as an event organizer, have full access to staff profiles, which include their
experience, skills, certifications, and performance reviews. In order to be able to create a
profile with Hyre, staff must undergo a rigorous application process. They must prove their
SmartServe certification, go through tutorials, indicate their industry skills, as well as
achieve a minimum of 80% on a variety of skills tests which were custom developed, specifically for
Hyre, by professionals in the industry. In contrast, staffing agencies use an interview and acceptance
process that is quite limited with underqualified staff regularly being hired for events.
To ensure we connect the right staff for each event, we ask every staff member
to fill out a profile before they start taking shifts. The profile will consist of availability,
past experiences, certifications, related skills, etc. The goal of the profile is to act as a short,
online version of the resume.
Following every shift, staff MUST rate the skill levels of their supervisors and the
supervisors must rate their staff. In addition to that, event organizers also have the option to
rate staff’s performance at their event. After working 3 shifts, an overall rating is attributed to
each staff and 'rating' becomes a search criterion for event organizers. This method helps aggregate higher
quality staff compared to staff hired through a typical staffing agency.
When you first start with Hyre, all you have to do is create your profile. You simply have to
fill in a few fieldsit should take less than 10 minutes!
There is a 24 hour period for us to confirm your profile, and then you’re ready to start creating events!
Once your profile has been approved, to create an event, all you have to do is input the event details,
the number of staff you need, how much you want to pay per staff, and voila! You’re ready to go. You can either
invite specific staff to your event or allow them to find you.
As an event organizer, you would go to the ‘Create an event’ tab in your user account and fill out
the criteria for your ideal staff. This includes the maximum wage you are willing to pay, the minimum Hyre
rating you would like them to have, the related skills they would need to have (i.e. French service, Restaurant
style service, etc), the start time, and the amount of staff you need (i.e. 5 servers). These criteria act as a
filter so you can ensure that you are only hiring staff who meet your specific needs. Once you have finished
choosing all your criteria, you can choose to make that position an ‘Open’ position (all staff who meet the
criteria can select to work your event) or an ‘Inviteonly’ position (you can invite specific staff who meet
your criteria to work at your event). Finally, following the same process, you may now go on to set the criteria
for any other positions you need filled (i.e. Bartenders, Coat check, or servers with a different skill set).
We recommend a ratio of 1 event staff for every 15-20 guests at your event. If you have any
further questions or want more information, feel free to contact an Hyre representative!
Since Hyre is an online marketplace, it does not require a third party to book staff. You are free
to create your event and list your staff requirements at any time you wish! With that said, we recommend that
you create your staff list at least a week before your event starts in order to allow time for more staff to
see the requirements and sign up to work your event.
f this is the case, then we suggest broadening your search criteria a little bit. If you are
asking for fivestar rated staff and are offering to pay $12/hour, then you are unlikely to
attract enough staff to cover your needs.
Through our app, the staff can provide a reason for their cancellation. You, as the event organizer
have the option to approve or not approve this reason. Should you deem the reason invalid, the staff will be
charged a cancellation fee. If the staff is a noshow, without giving a reason, the cancellation will automatically
be charged. The goal of this fee is to work as a deterrent for staff to cancel last minute or not show up at all.
After a cancellation, the app will prompt you to choose whether you would like the position filled by an oncall staff
or if you are okay moving forward with one less staff than originally anticipated.
Because of the higher hourly rates, staff are not expecting tips and you are in no way required to tip
them. If you are really happy with their work and should you want to, by all means go ahead. We are sure they would appreciate it!
If the guests wish to tip it is, again, by no means required or expected, but the staff would appreciate it. Should
the guests give a lump sum amount to be divided among staff after the event, this amount should be added onto the
invoice and we will monitor its distribution to the staff along with their paycheck.
If the event is cancelled more than a week before the scheduled date, then there is no repercussions.
If the cancellation is within a week of the scheduled date then you will be required to pay each staff 2 hours.
If the cancellation is within 48 hours of the event, you will be required to pay each staff 4 hours.
After the estimated cost of staffing for your event is generated, we ask that you pay 50% up front,
in order to make your event public on Hyre site. The 50% downpayment allows staff to begin signing up to work your event.
After the completion of the event and the finalized costs for staffing generated, we ask that your outstanding
balance be paid within 24 hours.
We are always looking for high quality, hard working people. More specifically, we are looking for
experienced people who can contribute to making an awesome event as a server, bartender, coat check person, or a variety of other positions.
At Hyre, we are looking for high quality staff to make events special and memorable. Prior to attending your
first shift, you are expected to watch, and be comfortable with the content of, Hyre’s mandatory orientation videos.
During your first shift, you will have a designated Supervisor who will go through an on the spot training checklist with
you. This is to ensure that you are aware of the tasks you could be assigned as an Hyre contractor and to give you an opportunity
to ask any questions you may have. Make sure you are ready to rock and roll!
We ask all of our staff to arrive for their shift 15 minutes early, dressed and ready to work.
When you arrive your first priority will be to find your Supervisor. You will then sign in using the Hyre
app and the Supervisor will approve your sign in. If you are unable to access our mobile app, you will be asked to
print a timesheet (prior to the event) that will require your Supervisor’s signature. The same process will be
repeated when signing out. If a paper timesheet is used, you will be asked to email a picture of it upon the
completion of your shift.
One of the wonderful things about Hyre is that there are no registration fees! We do, however, ask you to
provide a credit card number for your account. DON’T WORRY! Your card will only be charged in the case of a last
minute shift cancellation or a noshow. If you attend all your shifts or find people to cover your shift if you
can’t make it, then you will NEVER be charged.
Cancellations/no-shows are something that affect us all, event organizers, other staff, and
Hyre. We believe that we have come up with a fair solution! Up until 48 hours prior to the shift, you may cancel
your shift with no monetary penalty. Your ratings however will still suffer (i.e. even if you cancel outside of the 48 hour period).
Cancellation within 48 hours of the shift or no-show to a shift, fee: $200
Replace your shift with another staff – who is not on the platform and that staff has to get 4/5 stars on that shift
(email HR@eStaffMatch.com notifying them who you are replacing your shift with).
Upon signing into your profile there is a “Find a Shift” tab at the top of the page. Once selected, you will see
all the available shifts for which you are eligible. Eligibility is based on your desired wage range, skills, experience,
and availability. When you see an event that you would like to work, simply accept the shift and it will be added to your profile account.
In some cases you can be specifically invited to by an organizer to work their event. This can be based on the event organizer’s
needs (which is why it’s important to keep updating your profile!) or if they have had a positive experience working with you previously.
At this point in time, all payments will be made through direct deposit. Upon the creation of your account, you will be
asked to provide the appropriate banking information. Right now, we process all payments once a month, on the 15th. This means
that you will be paid for all your work during the month on the 15th of the next month. For example, all shifts you work in March
would be paid on the 15th of April. If you work a shift on April 8t, for example, that shift would be paid on the 15th of May, not April.
Say you scheduled to work coat check but they then realize they need an extra server. What happens?? A position
change during an event requires approval from both yourself and the event organizer. Once approval is given, you will
switch roles and begin to earn the wage for your new position. It is important to note that your wage will never decrease.
For example, let’s say your bartender wage is $18 and your server wage is $14. Should you switch to server for this shift,
you will continue to be paid $18/hour.
Staff working Hyre shifts should not expect tips. Never imply to a guest or client that a tip is expected.
By using Hyre you are already receiving a higher compensation for your work than you would receive through a staffing agency.
In the case where you are awesome and a guest offers a tip, feel free to accept. In some cases, guests will leave a lump
sum with the organizer to be divided among all the staff. Should this be the case, the amount will be added to your invoice
and you will see the tip amount added to your paycheck.
If the cancellation is within 24 hours of the scheduled date, you will be paid 4 hours at your hourly rate!